Fresh Seafood For Every Meal

Privacy Policy

1. Information We Collect

We collect the information you voluntarily provide when placing an order, contacting customer support, or submitting an inquiry. This may include your name, phone number, delivery address, and any additional details needed to complete your request. We only collect information that is relevant to providing our services.

2. Purpose of Data Collection

Your information is used to process orders, arrange deliveries, respond to questions, and improve customer support. The information helps us provide accurate services and maintain clear communication throughout the order process. We do not collect unnecessary personal information.

3. Cash on Delivery Orders

Our platform supports Cash on Delivery (COD) as the available payment method. Order information is used only to verify requests, coordinate delivery, and complete the purchase. No online payment information, banking details, or card information is requested or stored.

4. Delivery Information

Delivery details such as recipient name, address, and contact number are used solely for order fulfillment. This information helps ensure products reach the correct destination within the expected delivery timeframe. Accurate information provided by customers supports efficient service.

5. Account and Order Records

Information related to your orders and customer interactions may be maintained to provide support, resolve inquiries, and improve future service experiences. These records are handled responsibly and accessed only when necessary for legitimate business purposes.

6. Cookies and Website Functionality

Cookies and similar technologies may be used to improve website performance, remember user preferences, and analyze general website usage. These tools help enhance navigation and functionality. You may manage or disable cookies through your browser settings.

7. Information Sharing

Personal information is not sold or rented to outside parties. Information may be shared only with trusted service providers involved in order processing, delivery coordination, or customer support, and only to the extent necessary to complete those services.

8. Data Security

Reasonable administrative, technical, and organizational measures are used to protect personal information from unauthorized access, disclosure, alteration, or misuse. Security practices are reviewed periodically to help maintain appropriate protection of customer information.

9. Data Retention

Personal information is retained only for as long as necessary to fulfill business, customer service, recordkeeping, or legal obligations. Once the information is no longer required, appropriate measures are taken to securely remove or dispose of the data.

10. Your Choices

You may request updates or corrections to your personal information if any details become inaccurate. You may also contact us regarding questions about how your information is used. Requests will be reviewed and handled in accordance with applicable requirements.

11. Compliance

We operate in accordance with applicable privacy and consumer protection requirements. Information may be disclosed only when required to comply with legal obligations, enforce our policies, or protect the rights, safety, and security of customers and our services.

12. Policy Changes

This Privacy Policy may be updated periodically to reflect operational, legal, or service-related changes. Any revised version will be published on this page. Continued use of the website after updates indicates acceptance of the revised policy.

Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms & Conditions. These terms apply to all visitors, customers, and users of the platform. If you do not agree with any part of these terms, please discontinue use of the website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, and specifications are accurate. However, minor variations in appearance, packaging, or availability may occur. Product information may be updated without prior notice.

3. Orders

Submitting an order does not guarantee acceptance. Orders are subject to review and confirmation before processing. We reserve the right to decline or cancel any order when necessary due to availability, incorrect information, or other operational reasons.

4. Cash on Delivery

Orders are fulfilled using Cash on Delivery (COD) as the available payment method. Customers are expected to provide accurate delivery details and ensure payment is available upon successful delivery of the order.

5. Pricing

Product prices displayed on the website may be updated from time to time without prior notice. The applicable price will be the one shown at the time an order is confirmed. Promotional offers may be subject to separate conditions.

6. Shipping & Delivery

Estimated delivery times are provided for convenience and may vary depending on location, weather, logistics, or other circumstances. While we aim to deliver orders promptly, delays beyond our reasonable control may occur.

7. Returns & Replacements

Return or replacement requests are handled according to the applicable return policy. Products should be returned in the required condition with original packaging where applicable. Requests may be reviewed before approval.

8. User Responsibilities

Users agree to provide accurate information when placing orders or contacting customer support. Any misuse of the website, fraudulent activity, or attempts to disrupt normal operations may result in restriction or termination of access.

9. Intellectual Property

All website content, including text, graphics, images, logos, layouts, and other materials, remains the property of the website owner or its licensors. Unauthorized copying, distribution, or reproduction is not permitted without prior permission.

10. Limitation of Liability

We strive to provide reliable information and services, but we cannot guarantee uninterrupted website availability. To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of this website.

11. Changes to Services and Terms

We may modify website content, services, product offerings, or these Terms & Conditions at any time. Updated terms become effective once published on this page. Continued use of the website indicates acceptance of the revised terms.

12. Applicable Law

These Terms & Conditions are governed by applicable laws and regulations. Any disputes relating to the use of the website or its services will be handled in accordance with the relevant legal requirements and jurisdiction.

Return & Refund

1. Return Eligibility

Products may be eligible for return within the return period specified for the item. Returned products should be unused, in their original condition, and include all original packaging, accessories, and documentation where applicable. Returns that do not meet these requirements may not be accepted.

2. Product Condition

Returned items should be free from damage caused after delivery and must not show excessive wear, misuse, or alteration. Products are inspected upon receipt to verify their condition before any return or replacement request is finalized.

3. Return Request Process

Customers should contact customer support before sending any item back. After reviewing the request, return instructions will be provided where applicable. Returns sent without prior authorization may experience delays or may not be accepted.

4. Non-Returnable Items

Certain products are not eligible for return because of hygiene, safety, customization, or product-specific restrictions. Examples include:

• Personalized or custom-made products
• Perishable or consumable items
• Opened personal care or hygiene products
• Items marked as non-returnable or final sale

5. Order Cancellation

Orders may be cancelled before they are prepared for dispatch, subject to operational status. Once an order has entered the shipping process, cancellation may no longer be possible. Customers should contact support as soon as possible for assistance.

6. Replacements

If a product arrives damaged, defective, or different from the item ordered, customers may request a replacement where available. Supporting information or photographs may be requested to help review and process the request efficiently.

7. Cash on Delivery Orders

For Cash on Delivery (COD) purchases, any approved refund or adjustment will be handled according to the applicable return procedure and communicated directly to the customer. Processing timelines may vary depending on the nature of the request.

8. Policy Updates

Our Returns & Refunds Policy may be updated periodically to reflect operational or service changes. The latest version will always be available on this page, and continued use of our services indicates acceptance of the updated policy.